How do I place an order?
HOW TO PLACE ORDER/CREATE AN ACCOUNT:
If you do not have an online account, please make one first
(homepage- left top corner- HELLO SIGN IN OR REGISTER)
Mobile users > top left > click 3 horizontal lines > CLICK on SIGN IN/REGISTER
CLICK CREATE A NEW ACCOUNT/NEW TO GOBEAUTY AND ENTER NECESSARY INFORMATION
After the account is set up (you will know if it is set up if it signs you into the account immediately), you can EDIT info such as billing and shipping address TO MAKE IT EASIER DURING CHECKOUT
ONCE ACCOUNT IS CREATED/REGISTERED (you will know if you receive an email or you are signed in immediately), CONTINUE WITH STEPS BELOW
Choose the item/color you want and add to bag.
To Add the coupon code click on bag/cart > click VIEW BAG >, left side box (for mobile users- scroll down for discount code box)
After the code is applied you can check the total and then proceed to checkout
Please make sure everything is accurate or order will not process.
Please make sure you have provided a valid and accurate email address so you can receive emails regarding the order.
You should receive an email confirmation once the order has been placed.
Check Junk/spam mail for emails, initially, they end up there.
If you would like to add on to your shopping bag, click " Continue Shopping"
if not, click " Proceed to check out".
We have a customer service team that is dedicated to helping our customers navigate our website.
Should you have any questions or concerns please do not hesitate to contact us!
My order was successfully submitted, when will I receive my order?
Once your order is received, you will receive a confirmation email.
We perform a quality check and pack your products with care.
Once your order is shipped, we will notify you with the provided email along with the tracking details.
If you do not receive your tracking number, please check your spam mail or simply contact us.
Please note that it takes up to 1-3 business days for the order to fully process. The shipping time can vary depending on your geographic location, usually 1-7 business days.
How can I update my shipping address?
Your last used shipping address is automatically saved onto your GOBEAUTYNY account.
You have the option to amend it if the address needs to be updated.
Directions: Click -> "My Account" (upper right column -> "Address book" (left column) - input your new shipping address
- > " Save Address"
Please be aware that once your order is placed- changing the shipping address on the account (only future orders will be able to use this address) will not change the address on the order - you must email customer service at firstname.lastname@example.org with your order number and corrected shipping address to make the change. Please report changes before 4PM EST of that BUSINESS DAY to avoid lost shipments and delivery issues.
Do I need to be at my shipping address when my package is delivered?
Your package requires a signature depending on your geographic location.
In some cases- the driver will either leave the package or leave it at an access point for you to pick up if you are not available during delivery.
If required, your tracking information will provide the details. For further details,
please contact your shipping company.
Why hasn't my tracking information been updated?
If you received the tracking link today or during the weekend, most likely it has not been physically shipped out yet.
Our orders are shipped out between 5:00 - 6:30 PM EST (MONDAY- FRIDAY except for HOLIDAYS) when a UPS rep comes to collect the boxes.
Tracking info is only updated once they have scanned the boxes.
Please allow 1 BUSINESS DAY from the time you received your shipping confirmation email to see updated tracking information.
Please note it may take up to 3 business day for your order to fully be processed and shipped out.
Feel free to contact us at 929-354-0274 or simply email us email@example.com with your order number to inquire about the status of your order.
What shipping method do you provide?
At this time, we provide both UPS as our default delivery carrier.
USPS is only used in the case of PO BOX addresses and delivery to U.S territories.
Can I change my shipping method?
At this time, we only offer UPS ground shipping (delivery is around 3-7 BUSINESS DAYS).
Free shipping option is also the same as selecting ground shipping but you get the option not to pay for it.
Both delivery options require the same delivery time.
How do I cancel my order?
Any orders submitted the same day can be canceled anytime before 4 PM (Eastern time).
To do so, please contact us at 929-354-0274 or email us firstname.lastname@example.org with your order number and reason for cancellation.
What if the item I want is out of stock?
Each company has different turnaround time, kindly let our team know and we will find out the details and let you know.
You can also head over to our site www.gobeautyny.com and type in the product name and it will give you an option to enter your email for notifications when the product is available.
Just select the unavailable color (options provided above the NOTIFY bar) and enter your email and click NOTIFY (this feature is only available on desktop and the old mobile site - www.gobeautyny.com)
I would like to add to my order, does that mean I have to pay the shipping fee twice?
Unfortunately, there is no way to add or remove items to orders once they are submitted.
You can call us to cancel the full order and place one with all items intended.
To do so- email email@example.com with your order number.
What payment method do you accept?
GOBEAUTYNY is currently accepting all major credit/Debit cards such as Visa, Mastercard, and American Express.
Why was my payment declined?
Please check the Cardholders name, expiration date, security code on the back as well as your billing and shipped address. Any incorrect information may keep you from completing your transaction.
My payment was declined but I was still charged?
The declined payment may still be processing, the process should clear up the next business day.
For more information on transaction details - email us at firstname.lastname@example.org with the card holder's full name and last 4 digits of your card number so we can check the status of the transaction.
What is your general policy?
All returns must be REQUESTED WITHIN 14 days of purchase.
How do I initiate a return?
To initiate a return > https://www.gobeautyny.com/terms-of-use
Customer Service hours: 10:00 AM - 5:00 PM (Eastern Time)
Live chat hours: 10:00 AM - 5:00 PM (Eastern Time)
Contact us: email@example.com