General Policy

Thanks for visiting and shopping at GoBeautyNY.com. Please review the following general terms that govern your use of our site. Your use of our site accepts your agreement to understand and follow our policies.

If you are not entirely satisfied with your purchase, or have any questions, we’re here to help.

Processing & Handling Time

GoBeautyNY will take between 3 days to process and prepare your shipment. Any immediate orders can be cancelled or changed within 6 hours once the order was placed; without any fees. To make changes to your shipping address or shipping method please contact or call us within the 12 hour period.

Return Policy

General Return Policy
All returns need to be within the process of 14 days since original purchase date. Unfortunately, we cannot accept any returns or exchanges after 14 days of your purchase date.

To be eligible for a return, your item must be unused and in the same condition that was originally received. Your item must be in its original packaging.

Hair & Skincare Products
To return hair & skincare products it must be
- unused
- packaging must be sealed, and not torn if that applies to your product
- in the condition it has arrived in
- tag is still attached if applicable

Cosmetics, Jewelry, Fashion Items
All these items are final sale and is not valid for a refund/exchange.

Appliances and Tools
To return appliance and tool products it must be
- unused
- in it’s original packaging and content
- tag is still attached if applicable

Your item needs to be corresponding with your receipt, or your proof of purchase.

Products that are not eligible for return will be sent back at your own cost and expense.
This includes
- Any product not purchased from GoBeautyNY.com
- Any product that is returned without its original packaging, and accessories including the box (if that applies), inside packaging, and all other items that originally came with the product.
- Any product that appears to show physical damage and/or has been used.

Hair/Wig Return Guidelines
Any hair or wigs that follow these conditions are not eligible for return, and will be sent back at your own cost and expense.

- Any wig that has been damaged in its condition, that’s no longer valid to sell
- Any wig that is missing the box or it’s outside packaging
- Any wig that has been altered, cut, or dyed in any way
- Tag(s) are not attached

- Any hair piece that has been damaged in its condition, that’s no longer valid to sell
- Any hair piece that is missing it’s packaging
- Any hair piece that has been altered, cut, or dyed in any way
- Any hair piece that has been personally used
- Tag(s) are not attached

Your item needs to be corresponding with your receipt, or your proof of purchase.

Sale/Clearance Items & Buy One Get One Free Items

These items are not refundable or exchangeable.


Once we have received your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive store credit or, credit within a certain number of days, depending on your card issuer’s policies.

Further information regarding returns, please contact us, contact@gobeautyny.com

Wrong/Defective Item(s)

If you have received wrong or defective item, please feel free to contact us at, contact@gobeautyny.com with a detailed description regarding your wrong or defective item along with a picture. After reviewing the defective item, we will notify you if the item is eligible for a refund. We will then email you a USPS pre-paid return label for you to send the item back to us.

- Do not proceed to use or damage it further with the wrong/defective item(s).
- We will ship out the correct item once it’s verified that we have received the incorrect or damaged item.
- If you wish for a refund, you will get refunded once we have received and inspected the item.
- If we don’t receive the wrong/defective item within 7 days since receiving the pre-paid USPS label, we will void the return label and reject the item.

Shipping and Delivery

GoBeautyNY does not process orders on weekends. Free Shipping over $49 within contiguous United States, and will automatically be applied to your order. Free Shipping is only offered to UPS or USPS ground shipping. Unfortunately, at this moment free shipping does apply to Alaska, Hawaii, APO/FPO military addresses, and US Territories due to higher costs of shipping.

Our flat shipping rate are subject to change at any time or occurrence.
You will be responsible for paying your own shipping costs for returning your item, except for wrong/defective items.

To return the item you purchased, please mail it to the address below
Attention: Online Team
Feel Beauty Supply
168-15 Jamaica Ave, Jamaica NY, 11432

Privacy & Security

GoBeautyNY respects our customer’s privacy and their information they put out to us. Security is also secure with any information given out. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not under any circumstances sell or release your information to anyone except as outlined in our Privacy Policy. All of the information obtained from GoBeautyNY will be used for processing purposes only.

Viewing your Order

GoBeautyNY will keep you informed of your order status, and tracking number once the item(s) have received, processed and shipped through email, and through your account.

Inventory Availability

GoBeautyNY tries to keep all our products in stock. However if an item is out of stock (back ordered), we will contact you with an alternative or issue you a refund, and ship the rest of your order if you have ordered other items. Refunds on the back ordered item will take a few business days.

Changes to Terms of Use

GoBeautyNY reserves the right to make changes at any time to these Terms of Use. Any changes made to our Terms of Use will be effective once changed. By visiting and purchasing from GoBeautyNY, you agree to review the Terms of Use periodically so that you are aware of any modifications. GoBeautyNY will also send emails, on any updates to our Terms of Use.