Thanks for visiting and shopping at GoBeautyNY.com. Please review the following general terms that govern your use of our site. Your use of our site accepts your agreement to understand and follow our policies.
If you are not entirely satisfied with your purchase or have any questions, we’re here to help.
Processing & Handling Time
GoBeautyNY will take between1~ 3 business days to process and prepare your shipment. Any immediate orders can be canceled or changed within 6 hours once the order was placed; without any fees. To make changes to your shipping address or shipping method please contact or call us within the 12 hour period.
Customers who make excessive returns (4-6) within a short period of time (1-4 months), will receive a warning notice and their account will either be terminated or free return labels will be discontinued for this customer (customer will be charged for return labels). We track all returns made by customers and as these returns cause us significant loss (pre-paid return labels and refunds), we will no longer participate in doing business with such customers.
General Return Policy
Our company ensures customer satisfaction. When a return is being initiated, we will send you a prepaid shipping label via e-mail to use when returning the item.
-All returns need to be processed within 14 days of delivery date. Unfortunately, we cannot accept any returns after 14 days as our inventory changes after two weeks.
-To be eligible for a return, your item must be unused and in the same condition that was originally received. Your item must be in its original packaging.
- All cosmetics, jewelry, hair accessories, clearance, Fashion Items and final sale items are final sale and cannot be returned
- SUPER SALE UNITS (banner advertised on the homepage), $9.99 WIGS (FINAL CLEARANCE, TWITTER, WIGSLAYER UNITS), SOCIAL MEDIA SALE UNITS ($15.00) Sale/Clearance Items are not refundable.
- Hair & Skincare ProductsTo return hair & skincare products it must be
- packaging must be sealed, and not torn if that applies to your product
- in the condition, it has arrived in
- tag is still attached if applicable
- Appliances and Tools
- in its original packaging and content
- tag is still attached if applicable
- Hair/Wig Return Guidelines
Any hair or wigs that follow these conditions are not eligible for return and will be sent back at your own cost and expense.
- Any wig that has been damaged in its condition, that’s no longer valid to sell
- Any wig that is missing the box or it’s outside packaging
- Any wig that has been altered, cut, or dyed in any way
- Tag(s) are not attached
- Any hair piece that has been damaged in its condition, that’s no longer valid to sell
- Any hair piece that is missing it’s packaging
- Any hair piece that has been altered, cut, or dyed in any way
- Any hair piece that has been personally used
- Tag(s) are not attached
- Any product that is used, altered, dyed and damaged by customers, missing pieces, and missing packaging materials cannot be returned.
- There is no exchanges only refund.
- Refund will be provided after item/ items have been sent out using the pre-paid return label that is emailed to you by our company. We can track if there is an attempt to return it by checking the tracking number of the return label we have sent. Once we have received the return item/items, we will refund immediately. You have 14 days from the date you receive the return label to send out the item. After that time, your return request case will be closed and we will no longer accept the unit.
- The amount that will be refunded/provided store credit for will be the price that was paid for the unit after discounts were applied. Any extra charges such as shipping will not be refunded.
- Any claims for damaged defected, wrong, or missing items must be submitted within 7 days from delivery date.
- Wrong item request must be accompanied by photo evidence of the unit and the invoice sent. We can confirm if an item is missing or was sent wrong by checking our inventory. Once it is confirmed, we will send out a pre-paid return label to send back the unit and you will be refunded or sent the correct unit after we have received notification that the wrong unit has been sent out for return. If you do not return the wrong item within the stated time frame in the email sent to you-you will be charged full price for keeping the unit unless stated otherwise.
- Damaged items must also be accompanied by photo evidence. Damaged items must be sent back as originally received to verify that hair was damaged/defective when the customer received it and the customer has not made any alterations to it. Any alterations to the unit/ attempt to fix the damage will INVALIDATE THE CLAIM and will be DECLINED- Once it is confirmed, we will send out a pre-paid return label to send back the unit and you will be refunded after we have received notification that the unit has been sent out.
Products that are not eligible for return will be sent back at your own cost and expense:
- Any product not purchased from GoBeautyNY.com
- Any product that is returned without its original packaging, and accessories including the box (if that applies), inside packaging, and all other items that originally came with the product.
- Any product that appears to show physical damage and/or has been used.
To place a return request:
1. You can send requests by emailing email@example.com for Gobeautyny orders and in the subject line mention "RETURNS- (Name used on the account) and your order number" (Please make sure you are referring to the order number and not the shipping number)
2. Our live chat agents are available Monday-Friday 10AM- 5PM. You can send in a return request to our agents through the chat option.
3. If the CHAT option is not available, click the SUPPORT tab on the bottom of the screen on the website, fill in the information and for "DEPARTMENT" choose "Return Order" and submit your request.
We will try to resolve all requests within 1-3 business days.
Thank you for Shopping with us!
SHIPPING and DELIVERY
GoBeautyNY does not process orders on weekends.
SAME DAY SHIPPING- Same day shipping is only applicable to those orders that are placed before 4 PM EST on a BUSINESS DAY (MONDAY- FRIDAY)
Processing time varies from 1-2 business days- HOLIDAY SCHEDULES WILL AFFECT PROCESSING TIMES BY AN EXTRA BUSINESS DAY OR TWO
Free Shipping over $59.99+ within the United States ONLY
Free Shipping is only offered to UPS or USPS ground shipping.
Our flat shipping rate is subject to change at any time or occurrence.
You will be responsible for paying your own shipping costs for returning your item, except for wrong/defective items.
If your order is returned back to us due to either of the following reasons:
- Incorrect/invalid/missing address
- Customer was not available during delivery attempts
- Customer did not pick up from the access point
- Customer refused to accept order during delivery
We will not send out this order again and you will be refunded. The refunded amount will only be the total paid before shipping costs. Shipping costs will not be refunded. If there were any accessorial charges (TAXES/DUTIES FOR INTERNATIONAL CUSTOMERS) applied to your order when returning the order- you are responsible for those payments.
Customers may request to cancel the order or a shipping address change or shipping method change. Although we cannot edit orders after they have been placed, we can make manual changes (changing the address in our UPS/USPS label making programs) Changes can only be made to the order while it is in PROCESSING STATE. If the order is COMPLETE, we cannot make any changes and most likely has already been shipped out and in transit. Orders already shipped from our warehouse cannot be canceled.
To make changes, contact us at (929) 354 -0274 during hours of operation (Mon- Fri , 10AM- 5PM EST.) PLEASE BE AWARE, WE PROCESS AND SHIP WITHIN 1-2 BUSINESS DAYS, CHANGES NEED TO BE REQUESTED AS SOON AS POSSIBLE AND BEFORE 4 PM EST OF THAT BUSINESS DAY.
Please have your order number and name ready for better assistance. If your call is not answered, leave a voice message with your name and order number and information about the change you want to make to your order and we will make the necessary changes.
If there is a change requested after the order is complete, already shipped out and in transit, we will charge an intercept fee of $15.90. GOBEAUTYNY reserves the right to charge customers as needed to cover the full amount that is due for any changes made after the order is completed that is owed to GOBEAUTYNY. If payment is declined, there will be no changes made and your order will be sent out as is (you will be informed and will be held responsible for shipment after it is sent out). When you request the above-mentioned condition, you are agreeing to these terms and hereby forfeit any right to dispute said shipment if above conditions are not met.
Privacy & Security
Viewing your Order
GoBeautyNY will keep you informed of your order status, and tracking number once the item(s) have received, processed and shipped through email, and through your account.
GoBeautyNY tries to keep all our products in stock. However, if an item is out of stock (back ordered), we will contact you with an alternative or issue you a refund, and ship the rest of your order if you have ordered other items. Refunds on the back ordered item will take a few business days.
VIDEO REVIEW SUBMISSION POLICY
Disclaimer: GOBEAUTYNY PROVIDES THE SERVICE "AS IS" WITHOUT WARRANTY OF ANY KIND. Credit issued is based on requirements met as judged proper by Gobeautyny. Full credit may range from 1000-2000 points depending on which correlates with unit paid price. Partial credit maybe between 1000-1500 points depending on which correlates with unit paid price. The credit issued is not disputable and cannot be returned for cash. Gobeautyny reserves the right to either approve or disapprove videos as judged proper. Videos that may be declined for credit include but are not limited to: ANY PRODUCT NOT PURCHASED FROM GOBEAUTYNY, clearance materials/products, products that are provided during GIVEAWAYS or any product that is provided for free, videos that are poor quality (cannot see product clearly),and units provided in the $9.99 links (count as clearance/final sale) or any FINAL SALE/CLEARANCE ITEMS.
License Grant for Materials. You hereby grant to GOBEAUTYNY and its Affiliates a worldwide, non-exclusive, royalty-free, perpetual right and license to (a) reproduce, distribute, transmit, publicly perform and publicly display the Materials, in whole or in part, in any manner and Media, (b) modify, adapt, translate and create derivative works from the Materials, in whole or in part, in any manner and Media, and (c) sublicense the foregoing rights, in whole or in part, to any third party, with or without a fee.
Eligibility. You may only submit Materials to the Service for items purchased through the site and for which you hold all intellectual property rights. You must own all rights to the review you submit or you must have the authorization of the person who does own those rights. This Service is limited to parties that lawfully can enter into and form contracts under applicable law. Minors may not submit Materials to the Service.
Removal of Materials. If you decide you would like to remove your video from the Service, you may contact our customer service center, and we will remove such Materials from the Service within a reasonable period of time. Please be aware that video removal will result in taking back credit earned from that video review. If you do not have sufficient credit on your account- your video will remain active on the site.